May 10 , 2022 /

ARTIFICIAL INTEL?

Years ago I wondered how INTEL got its name thinking it might have had something to do with intelligence, you know, computers as smart machines. Only partly right. Intel Corporation was founded on July 18, 1968 by semiconductor pioneers Robert Noyce and Gordon Moore, and widely associated with the executive leadership and vision of Andy

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March 22 , 2022 /

THE SERVICE FACTOR: CUSTOMER CARE

When did the shift occur when companies, including grocery stores and department stores, started wanting customers to do what they did previously?  Examples are self-checkout and online apps for financial services, communication, health care, government agencies, and others.  It seems like an ill-informed move toward cost-cutting by having fewer or lower paid employees.  Now we

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July 28 , 2021 /

COACHING

This is a revised post from March of 2017. It has little to do with athletics except as a reference.  It was written around the time of March Madness, the college basketball playoffs for determining an NCAA college championship.  You have to smile at some of the terms – sweet sixteen, elite eight and final

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May 21 , 2021 /

PAYING ATTENTION

With gratitude to Peter Senge, who talks often about decentralizing the role of leadership in order to enhance the capacity of all people to work toward healthier human systems, I offer these observations, insights and experiences. As leaders, we are acutely aware of trying to meet the needs of multiple constituencies – directors, associates, colleagues,

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May 2 , 2021 /

SPIRIT & SOUL IN LEADERS

The mythical story of Psyche, Amor and Venus has to do with love lost and found, the joy and suffering along the way, hard work and humiliation, as well as the comfort, support and assistance of others.  It is easy to recognize in this story of Psyche the human soul, which is purified by passions

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April 24 , 2021 /

EXEMPLARY SCHOOLS

Some recent news reports indicate “culture wars” going on in schools with parents divided over curriculum issues having mainly to do with race.  There are other related social issues that schools must deal with and they are not going to please everyone and as professional educators they have to make choices about what to include

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