April 9 , 2018 /

AUTHENTIC

Numerous conversations have been swirling around recently about “authentic” with what’s real and what’s fake.  Authentic means genuine, real, honest, transparent, reliable, trustworthy and what people often refer to as “up front.”  In most circles that is to be preferred over “down low”, evasive, secretive, coy, shifty and misleading. Some of these recent conversations have

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April 1 , 2018 /

LIFE IS FRAGILE, UNPREDICTABLE

About six years ago I wrote the following article based on a letter to a friend of mine who was about to give a commencement speech.  For those us who have done that on more than a few occasions, we know that it’s hard to come up with something that’s worth listening to at a

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March 4 , 2018 /

D.Q. in 3-D

If you have not heard of  D.Q. or “Desire Quotient” consider this. The image, attributed to Stephen Covey, has four “Q’s” which are all described as intelligence.  I want to add a fifth “Q” which is D.Q as “a conscious impulse toward something that promises enjoyment or satisfaction in its attainment.”   For many people that

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February 5 , 2018 /

JUST SAY NO…to Retirement

Many people say to write about what you know and I will give that a shot here with the following thoughts and experiences and keep them brief and to the point. That’s a self-reminder not to get carried away and off on some other tangent that comes to mind while writing. It happens. You know,

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January 31 , 2018 /

7 EXEMPLARY BEHAVIORS

Whether at work, at home or out in public, here are 7 behaviors for your consideration, reflection and review. These behaviors are generally well-known and obvious to those who practice them regularly. However, there are many for whom these might well enhance their performance and productivity. 1 – Exceed expectations – Go beyond the ordinary

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January 19 , 2018 /

SILK TIES & COFFEE STAINS

No, it’s not about coffee stains on your favorite tie. It’s about two separate stories told by one of my favorite management gurus, Tom Peters. He and I exchange quips via Twitter from time to time and a recent one reminded me of these stories of customer service and how they apply to organizations, certainly

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