7 EXEMPLARY BEHAVIORS

Whether at work, at home or out in public, here are 7 behaviors for your consideration, reflection and review. These behaviors are generally well-known and obvious to those who practice them regularly. However, there are many for whom these might well enhance their performance and productivity. 1 – Exceed expectations – Go beyond the ordinary

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SILK TIES & COFFEE STAINS

No, it’s not about coffee stains on your favorite tie. It’s about two separate stories told by one of my favorite management gurus, Tom Peters. He and I exchange quips via Twitter from time to time and a recent one reminded me of these stories of customer service and how they apply to organizations, certainly

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WHY COACHING

March 17, 2017 My background includes training in a type of psychotherapy that resulted in a practice of educating, counseling, mentoring and consulting over some 43 years. Thus my work was based on client-centered change that I began in the early seventies, much of it based on Rogers, Maslow and Perls. One thing that I

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EAGERSHIP – Eagerness to Lead

EAGERSHIP – the ability, appetite and desire to lead…..eager leadership Ten characteristics of the eager leader: Earned respect, trust and confidence from others Integrity, honesty, transparency Professional behavior and appearance Excellent communication skills, both verbal & written Knowledge based on experience, research, hard work Capacity to make difficult decisions and make them stick Skill in

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SPIRIT OF LEADERS

Karl Menninger, the founder and director of the Menninger Clinic in Topeka, Kansas, for many years, used to ask patients upon their discharge from the clinic, “How’s your spirit?”  The reason Dr. Menninger asked about the patient’s spirit was Menninger’s understanding of the psyche. The psychiatric definition of psyche is “ the mind functioning as

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AN UNEXPECTED GIFT

Many of us go about our work without being concerned about the rewards of what we do. We have chosen a profession (or been chosen by it because it called to us) of serving others. What we do is because of who we are and not that who we are is defined by what we

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Lessons Learned in Years of Leadership

I have been and continue to be a student of human motivation, human development and human behavior. I have worked in schools, universities and hospitals. I learned about organizational development and how systems worked. I also learned why sometimes they didn’t work.  It seemed to me that a system worked because it was designed with

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