August 19 , 2018 /

A BETTER MOUSETRAP

The phrase “build a better mousetrap” turned into a metaphor about the power of innovation and is frequently taken literally, with more than 4,400 patents issued by the US Patent and Trademark Office for new mousetraps, with thousands more unsuccessful applicants, making them the “most frequently invented device in U.S. history.” Five “better mousetrap” books

read more

April 13 , 2018 /

Whitney Johnson & WD40

Whitney Johnson has a new book out called “Build an A-Team: Play to Their Strengths and Lead Them Up the Learning Curve.”    She starts out her current newsletter to promote her book with a story about WD 40, the recognizable brand of lubricant in the yellow and blue can.  I thought it had been around

read more

April 9 , 2018 /

AUTHENTIC

Numerous conversations have been swirling around recently about “authentic” with what’s real and what’s fake.  Authentic means genuine, real, honest, transparent, reliable, trustworthy and what people often refer to as “up front.”  In most circles that is to be preferred over “down low”, evasive, secretive, coy, shifty and misleading. Some of these recent conversations have

read more

March 4 , 2018 /

D.Q. in 3-D

If you have not heard of  D.Q. or “Desire Quotient” consider this. The image, attributed to Stephen Covey, has four “Q’s” which are all described as intelligence.  I want to add a fifth “Q” which is D.Q as “a conscious impulse toward something that promises enjoyment or satisfaction in its attainment.”   For many people that

read more

January 31 , 2018 /

7 EXEMPLARY BEHAVIORS

Whether at work, at home or out in public, here are 7 behaviors for your consideration, reflection and review. These behaviors are generally well-known and obvious to those who practice them regularly. However, there are many for whom these might well enhance their performance and productivity. 1 – Exceed expectations – Go beyond the ordinary

read more

January 19 , 2018 /

SILK TIES & COFFEE STAINS

No, it’s not about coffee stains on your favorite tie. It’s about two separate stories told by one of my favorite management gurus, Tom Peters. He and I exchange quips via Twitter from time to time and a recent one reminded me of these stories of customer service and how they apply to organizations, certainly

read more