April 13 , 2018 /

Whitney Johnson & WD40

Whitney Johnson has a new book out called “Build an A-Team: Play to Their Strengths and Lead Them Up the Learning Curve.”    She starts out her current newsletter to promote her book with a story about WD 40, the recognizable brand of lubricant in the yellow and blue can.  I thought it had been around

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April 9 , 2018 /

AUTHENTIC

Numerous conversations have been swirling around recently about “authentic” with what’s real and what’s fake.  Authentic means genuine, real, honest, transparent, reliable, trustworthy and what people often refer to as “up front.”  In most circles that is to be preferred over “down low”, evasive, secretive, coy, shifty and misleading. Some of these recent conversations have

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March 4 , 2018 /

D.Q. in 3-D

There is a lot of talk about emotional intelligence, popularized by Daniel Goleman in his book, Emotional Intelligence: Why It Can Matter More than I.Q.   If you have not heard of  D.Q. or “Desire Quotient” consider this. Stephen Covey, has four “Q’s” which are all described as intelligence – physical, mental, emotional and spiritual.  I

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January 31 , 2018 /

7 EXEMPLARY BEHAVIORS

Whether at work, at home or out in public, here are 7 behaviors for your consideration, reflection and review. These behaviors are generally well-known and obvious to those who practice them regularly. However, there are many for whom these might well enhance their performance and productivity. 1 – Exceed expectations – Go beyond the ordinary

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January 19 , 2018 /

SILK TIES & COFFEE STAINS

No, it’s not about coffee stains on your favorite tie. It’s about two separate stories told by one of my favorite management gurus, Tom Peters. He and I exchange quips via Twitter from time to time and a recent one reminded me of these stories of customer service and how they apply to organizations, certainly

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January 18 , 2018 /

WHY COACHING

March 17, 2017 My background includes training in a type of psychotherapy that resulted in a practice of educating, counseling, mentoring and consulting over some 43 years. Thus my work was based on client-centered change that I began in the early seventies, much of it based on Rogers, Maslow and Perls. One thing that I

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