About six years ago I wrote the following article based on a letter to a friend of mine who was about to give a commencement speech. For those us who have done that on more than a few occasions, we know that it’s hard to come up with something that’s worth listening to at a
There is a lot of talk about emotional intelligence, popularized by Daniel Goleman in his book, Emotional Intelligence: Why It Can Matter More than I.Q. If you have not heard of D.Q. or “Desire Quotient” consider this. Stephen Covey, has four “Q’s” which are all described as intelligence – physical, mental, emotional and spiritual. I
Many people say to write about what you know and I will give that a shot here with the following thoughts and experiences and keep them brief and to the point. That’s a self-reminder not to get carried away and off on some other tangent that comes to mind while writing. It happens. You know,
Whether at work, at home or out in public, here are 7 behaviors for your consideration, reflection and review. These behaviors are generally well-known and obvious to those who practice them regularly. However, there are many for whom these might well enhance their performance and productivity. 1 – Exceed expectations – Go beyond the ordinary
No, it’s not about coffee stains on your favorite tie. It’s about two separate stories told by one of my favorite management gurus, Tom Peters. He and I exchange quips via Twitter from time to time and a recent one reminded me of these stories of customer service and how they apply to organizations, certainly
March 17, 2017 My background includes training in a type of psychotherapy that resulted in a practice of educating, counseling, mentoring and consulting over some 43 years. Thus my work was based on client-centered change that I began in the early seventies, much of it based on Rogers, Maslow and Perls. One thing that I
