March 31 , 2022 /

BETTER LIVING

The phrase “Better Living Through Chemistry” is a variant of a DuPont advertising slogan, “Better Things for Better Living… Through Chemistry.” DuPont adopted it in 1935 and it was their slogan until 1982 when the “Through Chemistry” part was dropped. Since 1999, their slogan has been “The miracles of science”.  Either way, they elevated “better

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March 26 , 2022 /

CHOICES

Every choice we have made has brought us to where we are at this moment in time.  That and the choices we make today will likely influence where we’re headed tomorrow. Here is one story that illustrates the inevitable choice > consequence (result) equation.  Name is changed to protect privacy. 1 – Andrew, who did

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March 22 , 2022 /

THE SERVICE FACTOR: CUSTOMER CARE

When did the shift occur when companies, including grocery stores and department stores, started wanting customers to do what they did previously?  Examples are self-checkout and online apps for financial services, communication, health care, government agencies, and others.  It seems like an ill-informed move toward cost-cutting by having fewer or lower paid employees.  Now we

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March 19 , 2022 /

HELLO SPRING

When the Julian calendar was established around 45 BC, a date in March was fixed for the vernal equinox, that time and moment in the Spring when night and day are of equal length. It has to do with the tilt of the earth toward the sun and at this time it’s approximately zero. For

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March 16 , 2022 /

AUTOMATED AND FLAWED

Recent experiences with a variety of corporate customer service operations have convinced me that we have been marginalized and dehumanized by the move to an impersonal, inhumane and mechanized system.  Not only does this process move us further away from real, personal connections but it also confirms that we are identified not as human beings

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March 14 , 2022 /

CHANGE TIME

I may be a day “late” for this blog but wait!  If I don’t believe in being “on time” then I can’t be “”late.”  The truth is that I may be a little obsessive about being on time as I value other people’s time and honoring a commitment that is set for a certain day

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