When did the shift occur when companies, including grocery stores and department stores, started wanting customers to do what they did previously? Examples are self-checkout and online apps for financial services, communication, health care, government agencies, and others. It seems like an ill-informed move toward cost-cutting by having fewer or lower paid employees. Now we
For many years, when I traveled frequently for work, I had the familiar experience of meeting a stranger, often on an airplane or in an airport, hotel or other some other travel related location. One of the first questions that seemed to be put forward often was, “What do you do?” My response, somewhat automatic,
I am a son, a grandson, a brother, a husband, a father, a cousin, an uncle, a brother-in-law, son-in-law and a grandfather. I have been or I am a student, a pastor, a psychologist, a psychotherapist, a professor, an instructor, a teacher, a department head, a coach, a principal, a head of school, a trustee,
The September equinox occurs the moment the Sun crosses the celestial equator – the imaginary line in the sky above the Earth’s equator – from north to south. This happens either on September 22, 23, or 24 every year. This year it happens Wednesday, September 22, 2021, (1921 UTC) 3:21 P.M. EDT in the Northern Hemisphere. The
There are hundreds of workers who have made our lives easier, better and more productive this past year and here are some of them by category. I will thank a number of them personally this week and next for their good work. I want them to know that their work is appreciated, that it makes
“The nature of change itself seemed to have changed in recent years. It was becoming obvious: we need to think and act differently.” Janet Ford & Rick Walters, “Managing Dynamic Change” Here are twelve lessons I learned in working with people designing and implementing change. These lessons apply to individuals, to teams and to organizations.
