January 19 , 2018 /

SILK TIES & COFFEE STAINS

No, it’s not about coffee stains on your favorite tie. It’s about two separate stories told by one of my favorite management gurus, Tom Peters. He and I exchange quips via Twitter from time to time and a recent one reminded me of these stories of customer service and how they apply to organizations, certainly

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January 18 , 2018 /

WHY COACHING

March 17, 2017 My background includes training in a type of psychotherapy that resulted in a practice of educating, counseling, mentoring and consulting over some 43 years. Thus my work was based on client-centered change that I began in the early seventies, much of it based on Rogers, Maslow and Perls. One thing that I

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January 9 , 2018 /

TELLING THE TRUTH

As Oprah said, “Speaking your truth is the most powerful weapon we have.” It’s probably the best “weapon” there is to fight injustice, inequality and prejudice. Telling it like it is may not go down well with a lot of people who are invested in the status quo, nor should it go down well. I

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December 28 , 2017 /

ENDING & BEGINNING

As we come to the end of yet another year and look ahead to the next one, what are we to make of this experience? Is it one more review of what happened and how we responded? Is it one more time to make promises to ourselves that next year will be different? Or could

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December 10 , 2017 /

EAGERSHIP – Eagerness to Lead

EAGERSHIP – the ability, appetite and desire to lead…..eager leadership Ten characteristics of the eager leader: Earned respect, trust and confidence from others Integrity, honesty, transparency Professional behavior and appearance Excellent communication skills, both verbal & written Knowledge based on experience, research, hard work Capacity to make difficult decisions and make them stick Skill in

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October 15 , 2017 /

FIVE STAGES OF WORK TRANSITIONS

We often engage in a variety of work over a lifetime because of who we are and what appeals to us. I seldom took a job just to be employed. My jobs were choices from a myriad of opportunities, thus I could say yes to work that was more about who I am than my

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