Numerous conversations have been swirling around recently about “authentic” with what’s real and what’s fake. Authentic means genuine, real, honest, transparent, reliable, trustworthy and what people often refer to as “up front.” In most circles that is to be preferred over “down low”, evasive, secretive, coy, shifty and misleading. Some of these recent conversations have
About six years ago I wrote the following article based on a letter to a friend of mine who was about to give a commencement speech. For those us who have done that on more than a few occasions, we know that it’s hard to come up with something that’s worth listening to at a
As of this writing, March 22, 2018, there have been 18 school shootings since the beginning of the year. This is Day 81 which means one shooter every 4.5 days has used a school as the object of what seems like unresolved and untreated anger, or frustration, and/or isolation. We say that the mental health
There is a lot of talk about emotional intelligence, popularized by Daniel Goleman in his book, Emotional Intelligence: Why It Can Matter More than I.Q. If you have not heard of D.Q. or “Desire Quotient” consider this. Stephen Covey, has four “Q’s” which are all described as intelligence – physical, mental, emotional and spiritual. I
Whether at work, at home or out in public, here are 7 behaviors for your consideration, reflection and review. These behaviors are generally well-known and obvious to those who practice them regularly. However, there are many for whom these might well enhance their performance and productivity. 1 – Exceed expectations – Go beyond the ordinary
No, it’s not about coffee stains on your favorite tie. It’s about two separate stories told by one of my favorite management gurus, Tom Peters. He and I exchange quips via Twitter from time to time and a recent one reminded me of these stories of customer service and how they apply to organizations, certainly
