March 22 , 2022 /

THE SERVICE FACTOR: CUSTOMER CARE

When did the shift occur when companies, including grocery stores and department stores, started wanting customers to do what they did previously?  Examples are self-checkout and online apps for financial services, communication, health care, government agencies, and others.  It seems like an ill-informed move toward cost-cutting by having fewer or lower paid employees.  Now we

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March 14 , 2022 /

CHANGE TIME

I may be a day “late” for this blog but wait!  If I don’t believe in being “on time” then I can’t be “”late.”  The truth is that I may be a little obsessive about being on time as I value other people’s time and honoring a commitment that is set for a certain day

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March 5 , 2022 /

STOP AND START

Rashmir Balasubramaniam is a friend who lives and works in the UK as a thought leader and transformational coach.  I have come to know her as someone with whom I share many thoughts and impressions as we wend our way through these days and times. She posted this Mar 1 note recently that prompted what

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February 26 , 2022 /

WHAT DO YOU DO?

For many years, when I traveled frequently for work, I had the familiar experience of meeting a stranger, often on an airplane or in an airport, hotel or other some other travel related location.  One of the first questions that seemed to be put forward often was, “What do you do?” My response, somewhat automatic,

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February 21 , 2022 /

SPIRIT HEALTH

For whatever reason, the Greek word pneuma (πνεῦμα) came into my mind one morning recently on awakening.  You will recognize the English words pneumatic and pneumonia both of which have to do with air.  Pneumatic tools are driven by compressed air and pneumonia is characterized by infected lungs thus affecting our ability to breathe.  Pneuma

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February 17 , 2022 /

ON THE ROAD – Costa Rica Part Two

Leaving the beach in Tamarindo, we drove via Liberia, past the Daniel Oduber Quirós International Airport (LIR), smaller than San Jose, Juan Santa Maria (SJO) and more accessible to the northern sections of Costa Rica. We connected onto Rt. 1, traveled south to Canas, then north around Lake Arenal to Fortuna and Arenal Springs.  If

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