Whether at work, at home or out in public, here are 7 behaviors for your consideration, reflection and review. These behaviors are generally well-known and obvious to those who practice them regularly. However, there are many for whom these might well enhance their performance and productivity. 1 – Exceed expectations – Go beyond the ordinary
No, it’s not about coffee stains on your favorite tie. It’s about two separate stories told by one of my favorite management gurus, Tom Peters. He and I exchange quips via Twitter from time to time and a recent one reminded me of these stories of customer service and how they apply to organizations, certainly
March 17, 2017 My background includes training in a type of psychotherapy that resulted in a practice of educating, counseling, mentoring and consulting over some 43 years. Thus my work was based on client-centered change that I began in the early seventies, much of it based on Rogers, Maslow and Perls. One thing that I
As we come to the end of yet another year and look ahead to the next one, what are we to make of this experience? Is it one more review of what happened and how we responded? Is it one more time to make promises to ourselves that next year will be different? Or could
EAGERSHIP – the ability, appetite and desire to lead…..eager leadership Ten characteristics of the eager leader: Earned respect, trust and confidence from others Integrity, honesty, transparency Professional behavior and appearance Excellent communication skills, both verbal & written Knowledge based on experience, research, hard work Capacity to make difficult decisions and make them stick Skill in
Guest author, Dr, Pamela R Moran, is superintendent of Albemarle County Public Schools serving in that role since 2006. Pam is a leading educator, a visionary leader and takes pride in the work of her teachers and students. She oversees a division with an annual operating budget of $180.5 million; a self-sustaining budget of $19.2
I had a phone call yesterday from a young mother whom I know fairly well expressing concern about her 5th grade son. I also know the son and have had occasions to relate to him, to observe him in different situations so I am not without some hard data. Fifth grade boys are an anomaly
Karl Menninger, the founder and director of the Menninger Clinic in Topeka, Kansas, for many years, used to ask patients upon their discharge from the clinic, “How’s your spirit?” The reason Dr. Menninger asked about the patient’s spirit was Menninger’s understanding of the psyche. The psychiatric definition of psyche is “ the mind functioning as
The oldest tennis tournament in the world has a storied history and you can read about it if that’s your interest. It started in 1877 as a kind of garden party event and has grown into one of the four Grand Slam tournaments, the others being the French, Australian and US Open tournaments. All are
